Prior to launching online in 2002 we had physical stores in Southern California.
Yes, we've been online since 2002 ... a long time in internet years.
Now we only market on the internet at Wholesalefoilpans.com and KitchenDance.com, as well as Amazon and eBay. Restaurants have access to our products through USFoods and Sysco.
Contact info:
1-866-638-3374 Monday through Friday 6:30am to 4pm Eastern Time
Our warehouse is located in Louisville, Kentucky:
4709 Allmond Ave.
Suite 2A
Louisville, KY 40209
Mailing address is KitchenDance, PO Box 968, San Jacinto, California 92581.
For packages and returns please send to the warehouse address above.There's a short story about us below ... keep reading.
What's on this page:
Foil Products, Payment and Security, Privacy Policy, Refunds, Shipping/Handling, Close outs, Sales Tax, International, Technical Details, Address and Phone, and a short history called About Us.
Scroll down to read the whole fascinating story....
ALUMINUM FOIL PRODUCTS
We specialize in supplying disposable aluminum foil pans to businesses such as bakers, hotels and motels, restaurants, delicatessens, caterers, manufacturers and so on ... and to individual home chefs.
PAYMENT and SECURITY
Sensitive info is handled sensibly: credit card info, address and phone numbers are properly handled and not shared or sold. Privacy is respected.
Our credit card processing company uses encryption for secure credit card transactions. We accept American Express, Discover Card, Mastercard, Visa, checks and money orders, and PayPal. All of these options are on the order form in the check out process. Credit card and PayPal orders ship right away.
Orders paid by check or money order will ship when the check clears our bank.
We can accept PayPal, use the "PayPal" option when checking out.
Yes, you can phone in your order - toll free in USA & Canada - 866 638-3374 - 6:30am to 4pm Eastern time weekdays.
Note: on the order page there is a "Comments" box where you can write a message to us. This comes to us immediately when you place an order, it's a good way to tell us about any special requests that concern your order.
SECURITY
Basically there are two things to be concerned about: 1) outright fraud and theft, and 2) technical ignorance and bungling.
We could go on about the technical details of why encryption is secure, but here's the deal: we're pretty sure this at least as safe as - for example - handing your credit card to a waiter in a restaurant, or a hotel clerk. Nothing in life is risk-free, but paying here is safe, relatively speaking.
We do not store credit card numbers on our computers.
Here's the bottom line: we're honest. Maybe you'll have to go with your gut instinct about that.
PRIVACY POLICY
We completely respect your privacy and we will not compromise it. If we have your email address we will only use it for purposes related to the business we are conducting with you. If we want to start emailing you ads about our business, you’ll have to specifically tell us that’s OK. We won’t sell, rent, trade or give away anyone’s email address or any other info we have on file.
In the simplest terms: We won’t bother you if you don’t want to hear from us, and we won’t mess with your personal info. Fair enough?
REFUND POLICY - TOTAL SATISFACTION GUARANTEE
If you’re not happy with your purchase, we want to make it right. So please let us know what happened - you can send it back and get a refund or store credit or exchange or whatever it takes to correct the problem. See our email address at the top of the page. If there’s a shipping issue, we’ll work it out, email us and describe the problem.
SHIPPING AND HANDLING
Shipping will be calculated according to box size and weight of the package. If you would like us to ship on your account we can do that as well. We use all major shipping carriers, FedEx, UPS, DHL, and USPS and have a local freight company as well. You will be able to choose the service of your choice at checkout. We ship worldwide.
SALES TAX
We charge sales tax in California (corporate office) and Kentucky (Physical Address). In all other states we do not currently collect sales tax.
TECHNICAL DETAILS
Color accuracy: the colors you see on your computer monitor may not be an exact match to the actual colors of the merchandise, due to inaccuracies from both the camera and the monitor.
ADDRESS AND PHONE
For written correspondence it’s best to use our PO box:
Wholesale Foil Pans
PO Box 968
San Jacinto, CA 92581
Our warehouse street address:
Wholesale Foil Pans
4709 Allmond Ave. Suite 2ALouisville, KY 40209
Local telephone: 502-384-0101
Toll free in USA and Canada: (866 638-3374)
Telephone hours: 6:30am to 4pm Eastern time Monday through Friday.
ABOUT US -- by Kendall Smith
Our family has been in the Hemet/San Jacinto Valley (Palm Springs, California area) since before World War II. Grandma and Grandpa Smith (Elva and DR) began selling produce, then opened a grocery store on Harvard Street in Hemet. After the war when their two sons, Forrest and Quentin, returned from their jobs in the US Navy they took over the grocery business and, long story short, developed a chain of grocery supermarkets called Smith Brothers. The elder Smiths moved to nearby San Bernardino and, with their daughter Freda, developed a meat packing business.
Fast forward to the 21st century and KitchenDance is the current Internet-enabled store, owned by Forrest and Wanda’s son, me, Kendall Smith. How things change - but I still have a warehouse in the Hemet/San Jacinto Valley.
I purposely designed the store to be as easy to shop as possible, with (hopefully) fast loading photos of our merchandise and concise, honest descriptions. When you want to see a bigger image of an item click on the small photo and a larger one will appear. To go back, use your browser back button. (We do our own photography.)
One of the reasons for me writing all this (interesting?) stuff is to give some life and a face to our store. I know that on this Internet medium it can be hard to tell who you are dealing with. About all I can say is we’re really real, we’re conscientious hard working people, we’ll treat you with respect. See our "Privacy Policy", it’s pretty iron clad, no monkey business with your email address or anything else. I could go on and on about Trust, but you’ve got to draw your own conclusions.
We’re in business for the long term, we want happy clients, so please let us know if you have any problem with a purchase at KitchenDance. You can tell us if you’re really happy, too. Testimonials are always nice and so are referrals, if you like our store you may want to tell a friend.
How we got the name KitchenDance: it’s the name of a song by Dave Grusin, just thought it sounded good for a kitchen store.
OK, that's it. Maybe this wasn't all that fascinating, but now you have a better picture of us.
Picture shows Smith Bros. Market on Harvard Street in Hemet, California, 1940's.
